Contact Form Information Text
CONTACT FORM INFORMATION TEXT
This Information Text is prepared by 2M KABLO SANAYİ VE TİCARET A.Ş., the data controller, within the framework of the Law No. 6698 on the Protection of Personal Data (“KVKK”), the relevant secondary regulations and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform. This document has been prepared by the Company to fulfill its obligation to inform data subjects about the purposes for which personal data obtained from you through the Contact Form located on the Company’s website with the domain name https://www.2mkablo.com/ is processed, the legal grounds on which it is based, to whom it may be transferred, and the scope of your rights pursuant to Article 11 of the KVKK (Personal Data Protection Law).
1. Identity of the Data Controller
According to the definition given in Article 3 of the KVKK, the “data controller” is the person responsible for the processing of personal data; and refers to the real or legal person responsible for establishing and managing the data recording system, determining its means; within this scope, your personal data is processed by 2M KABLO SANAYİ VE TİCARET A.Ş.
Title: 2M KABLO SANAYİ VE TİCARET A.Ş.
Address 1: Gaziosmanpaşa OSB Mah. 4. Cadde No:18, Çerkezköy / Tekirdağ
Address 2: Halil Rıfat Paşa Mah. Yüzer Havuz Sok. Perpa A Block No:9/21-22, Şişli / Istanbul
Website Address: https://www.2mkablo.com/
Email: info@2mkablo.com
KEP: 2mkablo@hs01.kep.tr
Our Company as the data controller; When processing your personal data, we act in accordance with the general principles stipulated in Article 4 of the KVKK (Law on Protection of Personal Data) (compliance with the law and rules of honesty, accuracy and timeliness, processing for specific, clear and legitimate purposes, being limited and proportionate to the purpose for which they are processed, and retention for the necessary period). 2. Categories of Personal Data Processed, Collection Method and Legal Grounds Within the scope of your requests, suggestions, expressions of satisfaction, collaboration offers or complaints submitted to our Company through the Contact Form; The following categories of personal data are processed based on the information you provide directly:
• Identity Information:
Your first and last name.
• Contact Information:
Your phone number, email address, and other preferred communication channels.
• Content / Message Information:
Statements, requests, evaluations, criticisms, or information regarding the nature of your application that you write in the free text field of the contact form.
• Transaction – Request Information:
The subject headings you have selected on the form (e.g., technical support, information requests, satisfaction/complaint notifications, product/service requests, etc.).
• Technical Data:
IP address, log records, browser information and timestamp data related to transaction records made on the website (processed only for the purpose of ensuring system security and compliance with legislation).
Your personal data includes:
• Completing the contact form electronically,
• Sending messages to our company via e-mail, KEP, telephone or other means of communication,
•
Automatic registration mechanisms through the technical infrastructure of our website
Accessed automatically through these mechanisms.
Processing activities are legally compliant under Article 5/2-f of the KVKK (Personal Data Protection Law) to enable the data controller to fulfill its legal obligations, and under Article 5/2-f due to the legitimate interests of the Company; and if commercial electronic communication consent has been given, it is also based on the legal ground of explicit consent.
3. Purposes of Processing Personal Data
Personal data obtained from you is processed for the purpose of carrying out the administrative, operational and legal processes required by the Company's activities;
In accordance with Article 4 of the KVKK (Turkish Personal Data Protection Law), personal data is processed for the purposes listed below, within the framework of the duty of loyalty and care: • After contacting the company • Forwarding, evaluating, recording, and finalizing requests, complaints, expressions of satisfaction, or other messages you send to the relevant departments, • Providing information, documents, or explanations regarding the matters you have communicated and establishing written/verbal communication with you when necessary, • Classifying, analyzing, and measuring process performance of applications in order to improve internal company coordination, reporting processes, and service quality, • • Conducting evaluation and quality control activities aimed at improving our products and services,• Storing transaction records to resolve possible disputes and fulfill proof obligations,
• Fulfilling mandatory notification, storage and audit obligations arising from the legislation to which the company is subject,
• Ensuring system security, maintaining access logs and implementing technical and administrative measures within the scope of Article 12 of the KVKK (Personal Data Protection Law).
4. Transfer of Personal Data
Your processed personal data may be transferred to the following recipient groups, provided that it is limited to the processing purposes and that the necessary security measures are taken in accordance with Article 8 of the KVKK (Personal Data Protection Law):
• Authorized public institutions and organizations within the scope of legal obligations,
• Courts and relevant judicial authorities,
• Third-party companies providing IT infrastructure, data storage, hosting, e-mail and security services,
• Business partners providing audit, consultancy or technical support services.
2M Kablo does not transfer personal data obtained through the contact form abroad.
5. Personal Data Retention Periods
Your personal data is stored for the mandatory periods determined within the scope of the nature of the application, the Company’s Personal Data Retention and Destruction Policy, sectoral obligations and relevant legislation; upon expiration of the retention period, it is deleted, destroyed or anonymized using appropriate methods in accordance with Article 7 of the KVKK and the relevant Regulation.
6. Rights of the Data Subject under the KVKK
In accordance with Article 11 of the KVKK, data subjects have the following rights; By contacting the data controller: * To learn whether your personal data is being processed, * To request information regarding processing, if so, * To learn the purpose of processing and whether it is being used in accordance with its purpose, * To know the third parties to whom it has been transferred within the country, * To request the correction of incomplete or incorrectly processed data, * To request the deletion or destruction of data if the reasons requiring its processing cease to exist, * To request that these actions be notified to the third parties to whom the personal data has been transferred, The individual has the right to object to any outcome that is detrimental to them resulting from automatically processed data, • To demand compensation for damages incurred due to unlawful data processing. Applications can be submitted in writing or via KEP to the address 2mkablo@hs01.kep.tr in accordance with the Communiqué on the Procedures and Principles for Applications to the Data Controller. The company will finalize applications within a maximum of 30 days depending on their nature, and if the process requires additional costs, a fee may be charged according to the tariff determined by the Personal Data Protection Board.